In the face of the COVID-19 pandemic, please see below for updates to Colette’s policies & provided services.
Cancellations or Changes to Reservation
We are doing our best to remain flexible in our cancellation policy during this time by offering a full refund up to 48 hours before arrival for reservations through August 31, 2020. Our standard processing fee ($26) will still apply. Guests who would prefer to reschedule their stay with us may do so free of charge under the same timeline or transfer their deposit balance to a gift certificate. For bookings made through a travel intermediary (e.g. travel agents, OTAs), please contact your booking provider for assistance.
We kindly ask our guests who are sick, or have come into contact with someone who is sick, to help us protect our community by rescheduling their stay and remaining at home to recover.
We will continue to uphold the highest levels of sanitation, using disinfectants and virucidal products per recommendations of CDC, WHO and local health authorities. Our additional measures include the following:
Frequent sanitizing of high-contact areas such as door handles, guest bathroom, and all hard surfaces in common spaces.
Hand sanitizer will be provided in each guest room, as well as in common areas.
Rigorous cleaning and sanitization of all rooms between guests, following guidelines from health organizations as well as Washington hospitality associations.
Decorative pillows, throws, and items not easily disinfected will be removed from rooms.
All staff will be required to wear masks. Per Washington Hospitality Association’s recommended guidelines, we also ask that our guests wear masks when unable to maintain at least 6 ft of distance from others. Should you need a mask during your stay, please inform the innkeepers and one will be provided for you.
In keeping with social distancing protocols, we will do our best to keep at least 6-ft away from all guests to ensure the safety of both our guests and staff. We kindly ask our guests to adhere to the same distancing in all common spaces and walkways.
Amenities & Services
Breakfast Service: Our breakfast seating will be altered to allow for at least 6-ft of distance between guests. In order to avoid crowding in the dining area, we will also be instituting a reservation system for guests to choose their breakfast times. Guests will also have the option to eat outside on the patio, or opt for an In-Room or To-Go breakfast.
Happy Hour: In place of our regular happy hour (5PM to 6PM) in the Great Room, we will deliver a glass of wine and hors d’oeuvres to your door
Snacks & Refreshments: Self-service in the Great Room will be suspended, however, individually packaged snacks and refreshments will be available.
Daily Room Refreshing: In our best effort to protect both our guests and staff, we will be suspending our daily room refreshing. If you need additional towels, bedding, or any other amenities, please advise the innkeepers. For guests staying more than 3 nights, we will schedule a “refresh” on request.
Contactless Delivery is available for all services provided, wherein staff will leave requested items by the door to your suite.
Check-In/Check-out: Self Check-In & Out will be made available for guests who would prefer to reduce their interactions. If you would like to choose this option, please contact us prior to your arrival.
Should you have questions regarding your stay or any of our policy changes, please contact us via email at firstname.lastname@example.org, or by phone at 360-457-9197.
Thank you for your support and understanding during this time.